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ISO 32122:2025

Transaction assurance in E-commerce — Guidance for offering online dispute resolution services

Standard Details

This document gives guidance on online dispute resolution (ODR) for e-commerce transactions including basic principles of ODR, technical recommendations and operational manuals to e-commerce operators (including e-commerce platform operators) which aim to develop their own ODR service and ODR providers that are outsourced by e-commerce operators.

NOTE            This document is particularly useful for disputes arising out of cross-border, low-value e-commerce transactions. This document can apply to disputes arising out of both goods and service contracts.

General Information

Status : Published
Standard Type: Main
Document No: ISO 32122:2025
Document Year: 2025
Pages: 14
Edition: 1
  • Section Volume:
  • ISO/TC 321. Transaction assurance in E-commerce
  • ICS:
  • 03.080.30 Services for consumers
  • 35.240.63 IT applications in trade *Including EDIFACT and e-commerce

Life Cycle

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ISO 32122:2025
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