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ISO/TR 32123:2024

Transaction assurance in E-commerce — After-sales services

Standard Details

This document provides information on the nature of after-sales services unique to E-commerce transactions. It is a review of current practices across different platforms, an analysis of factors that impact quality of after-sales services in E-commerce transactions and a description of possible means to enhance after-sales services.

General Information

Status : Published
Standard Type: Main
Document No: ISO/TR 32123:2024
Document Year: 2024
Pages: 17
Edition: 1
  • Section Volume:
  • ISO/TC 321. Transaction assurance in E-commerce

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ISO/TR 32123:2024
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