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ISO 22483:2020

Tourism and related services — Hotels — Service requirements

Standard Details

This document establishes quality requirements and recommendations for hotels regarding staff, service, events, entertainment activities, safety and security, maintenance, cleanliness, supply management and guest satisfaction.

The requirements are applicable regardless of their classification and category, and whether the services are provided directly by internal staff or by a subcontractor.

General Information

Status : Published
Standard Type: Main
Document No: ISO 22483:2020
Document Year: 2020
Pages: 29
Edition: 1
  • Section Volume:
  • ISO/TC 228. Tourism and related services
  • ICS:
  • 03.080.30 Services for consumers
  • 03.200.01 Leisure and tourism in general *Including outdoor events management, tourist information offices, tourism services, hotels, etc.

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ISO 22483:2020
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