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ISO 23592:2021

Service excellence — Principles and model

Standard Details

This document specifies service excellence terminology, principles and model to achieve outstanding customer experience and sustainable customer delight. It does not focus on the provision of basic customer service but on the provision of excellent service.

This document applies to all organizations delivering services, such as commercial organizations, public services and not-for-profit organizations.

General Information

Status : Published
Standard Type: Main
Document No: ISO 23592:2021
Document Year: 2021
Pages: 22
Edition: 1

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ISO 23592:2021
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