ISO 9004:2000

Quality management systems — Guidelines for performance improvements

Standard Details

This International Standard provides guidelines beyond the requirements given in ISO 9001 in order to consider both the effectiveness and efficiency of a quality management system, and consequently the potential for improvement of the performance of an organization. When compared to ISO 9001, the objectives of customer satisfaction and product quality are extended to include the satisfaction of interested parties and the performance of the organization.

This International Standard is applicable to the processes of the organization and consequently the quality management principles on which it is based can be deployed throughout the organization. The focus of this International Standard is the achievement of ongoing improvement, measured through the satisfaction of customers and other interested parties.

This International Standard consists of guidance and recommendations and is not intended for certification, regulatory or contractual use, nor as a guide to the implementation of ISO 9001.

General Information

Status : WITHDRAWN

Standard Type: Main

Document No: ISO 9004:2000

Document Year: 2000

Pages: 56

Edition: 2

Section Volume:
ISO/TC 176/SC 2. Quality systems

ICS:
03.100.70 Management systems *Standards included in this sub-group shall also be included in other groups and/or sub-groups according to their subject *Including environmental management systems (EMS), road traffic management systems, energy management systems, hea
03.120.10 Quality management and quality assurance

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