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ISO 10004:2018

Quality management — Customer satisfaction — Guidelines for monitoring and measuring

Standard Details

This document gives guidelines for defining and implementing processes to monitor and measure customer satisfaction.

This document is intended for use by any organization regardless of its type or size, or the products and services it provides. The focus of this document is on customers external to the organization.

NOTE Throughout this document, the terms "product" and "service" refer to the outputs of an organization that are intended for, or required by, a customer.

General Information

Status : Published
Standard Type: Main
Document No: ISO 10004:2018
Document Year: 2018
Pages: 35
Edition: 2
  • ICS:
  • 03.120.10 Quality management and quality assurance

Life Cycle

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ISO 10004:2018
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