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ISO 10004:2012

Quality management — Customer satisfaction — Guidelines for monitoring and measuring

Standard Details

ISO 10004:2012 provides guidance in defining and implementing processes to monitor and measure customer satisfaction.

ISO 10004:2012 is intended for use by organizations regardless of type, size or product provided. The focus of ISO 10004:2012 is on customers external to the organization.

General Information

Status : WITHDRAWN
Standard Type: Main
Document No: ISO 10004:2012
Document Year: 2012
Pages: 32
Edition: 1
  • ICS:
  • 03.120.10 Quality management and quality assurance

Life Cycle

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WITHDRAWN
ISO 10004:2012
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