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ISO/IEC 20000-6:2017

Information technology — Service management — Part 6: Requirements for bodies providing audit and certification of service management systems

Standard Details

ISO/IEC 20000-6:2017 specifies requirements and provides guidance for certification bodies providing audit and certification of an SMS in accordance with ISO/IEC 20000‑1. It does not change the requirements specified in ISO/IEC 20000‑1. ISO/IEC 20000-6:2017 can also be used by accreditation bodies for accreditation of certification bodies.

A certification body providing SMS certification is expected to be able to demonstrate fulfilment of the requirements specified in ISO/IEC 20000-6:2017, in addition to the requirements in ISO/IEC 17021‑1.

General Information

Status : Published
Standard Type: Main
Document No: ISO/IEC 20000-6:2017
Document Year: 2017
Pages: 13
Edition: 1
  • ICS:
  • 03.080.99 Other services
  • 03.120.20 Product and company certification. Conformity assessment
  • 35.020 Information technology (IT) in general

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ISO/IEC 20000-6:2017
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