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ISO/IEC 30105-8:2022

Information technology — IT Enabled Services-Business Process Outsourcing (ITES-BPO) lifecycle processes — Part 8: Continual performance improvement (CPI) of ITES-BPO

Standard Details

This document specifies a continual performance improvement (CPI) methodology and its major elements, which extend the already-defined continual improvement process (TEN8) in ISO/IEC 30105-1. This document helps ITES-BPO service providers to improve their performance by assessing service delivery.

This document does not define technologies and tools for implementing the CPI methodology.

General Information

Status : Published
Standard Type: Main
Document No: ISO/IEC 30105-8:2022
Document Year: 2022
Pages: 25
Edition: 1
  • ICS:
  • 35.020 Information technology (IT) in general

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ISO/IEC 30105-8:2022
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