ISO/IEC 30105-4:2022

Information technology — IT Enabled Services-Business Process Outsourcing (ITES-BPO) lifecycle processes — Part 4: Key concepts

Standard Details

The ISO/IEC 30105 series specifies the lifecycle process requirements performed by the IT enabled business process outsourcing service provider for the outsourced business processes. It defines the processes to plan, establish, implement, operate, monitor, review, maintain and improve its services.

This document:

— covers IT enabled business processes that are outsourced;

— is not intended to cover IT services but includes similar, relevant process for completeness;

— is applicable to the service provider, not to the customer;

— is applicable to all lifecycle processes of ITES-BPO;

— details the lifecycle of ITES-BPO and the relationship between ISO/IEC 30105-1, ISO/IEC 30105-2, ISO/IEC 30105-3, ISO/IEC 30105-5 and other relevant International StandardDetails.

General Information

Status : Published

Standard Type: Main

Document No: ISO/IEC 30105-4:2022

Document Year: 2022

Pages: 21

Edition: 2

Section Volume:
ISO/IEC JTC 1/SC 40. IT service management and IT governance

ICS:
35.020 Information technology (IT) in general

Preview Document

Life Cycle

Currently Viewing

Published

ISO/IEC 30105-4:2022

WITHDRAWN

ISO/IEC 30105-4:2016

ISO/IEC 30105-4:2022

Standard Details

General Information

Life Cycle

Add Standards To Trackedge

Enquiry Form