ISO/IEC 30105-1:2016

Information technology — IT Enabled Services-Business Process Outsourcing (ITES-BPO) lifecycle processes — Part 1: Process reference model (PRM)

Standard Details

ISO/IEC 30105-1:2016 specifies the lifecycle process requirements performed by the IT-enabled business process outsourcing service provider for the outsourced business processes. It defines the processes to plan, establish, implement, operate, monitor, review, maintain and improve its services. This document:

- covers IT-enabled business processes that are outsourced;

- is not intended to address IT processes but includes references to them at key touchpoints for completeness;

- is applicable to the service provider, not to the customer;

- is applicable to all lifecycle processes of ITES-BPO;

- serves as a process reference model for organizations providing ITES-BPO services.

General Information

Status : WITHDRAWN

Standard Type: Main

Document No: ISO/IEC 30105-1:2016

Document Year: 2016

Pages: 24

Edition: 1

Section Volume:
ISO/IEC JTC 1/SC 40. IT service management and IT governance

ICS:
35.020 Information technology (IT) in general

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ISO/IEC 30105-1 : 2024

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ISO/IEC 30105-1:2016

ISO/IEC 30105-1:2016

Standard Details

General Information

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