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IEEE Recommended Practice for the Evaluation of Artificial Intelligence (AI) Dialogue System Capabilities
Abstract: An evaluation framework for the intelligence capabilities of artificial intelligence (AI) dialogue systems such as chatbots, consulting terminals, or operation interfaces is established in this recommended practice. The recommended practice classifies the intelligence capabilities of an AI dialogue system into three categories—cognitive intelligence, emotional intelligence, and system completeness. For each class, the capabilities are subdivided into five intelligence levels, from the lowest level L1 to the highest level L5, with the performance criteria clarified at each level by an evaluation checklist.
Keywords: AI, AI dialogue system, artificial intelligence dialogue system, chatbot, cognitive intelligence, emotional intelligence, IEEE 3128, intelligence levels, system completeness
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