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Ergonomics of human-system interaction — Part 11: Usability: Definitions and concepts
NOTE In this document, the phrase "object of interest" refers to the system, product or service for which usability is being considered (see 8.1).
ISO 9241-11:2018:
- explains that usability is an outcome of use;
- defines key terms and concepts;
- identifies the fundamentals of usability; and
- explains the application of the concept of usability.
ISO 9241-11:2018 does not describe specific processes or methods for taking account of usability in design development or evaluation.
The intended users of this document include:
- usability/ergonomics/human factors professionals;
- designers and developers of systems, products and services;
- quality assurance personnel;
- public and corporate purchasers; and
- consumer organizations.
The most common applications of this document are in design and evaluation.
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