Standards Manage Your Business
We Manage Your Standards
Standards Manage Your Business
We Manage Your Standards
Communication and Customer Relations
This standard covers the essential requirements to effectively manage communication and customer relations. It can be referenced in establishing and maintaining an effective communication and customer relations plan for water and/or wastewater utilities. Because each utility’s issues, audiences, and organizational structure are unique, this standard provides broad guidelines. Referencing these guidelines, a utility should thoughtfully and strategically design a communication and customer relations plan that meets the utility’s needs.
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